Data protection

Data protection

The customer data that Swisscom deals with is subject to the Data Protection Act and the Telecommunications Act. The protection of privacy, compliance with data protection laws and the observance of telecommunications secrecy are key tasks and concerns for Swisscom. The Data Protection Declaration explains how Swisscom handles personal data in the context of its website and e-mail activities. Swisscom adheres strictly to the law. It collects, stores and processes only such data as is required for the following purposes: the provision of services, the handling and maintenance of the customer relationship – namely ensuring high service quality, for the security of the company and its infrastructure and for billing purposes. Customers also consent to Swisscom processing their data for marketing purposes and to their data being processed for the same purposes within the Swisscom Group. Customers have the option of stating what types of advertising material they do or do not wish to receive (“opt-out”). Swisscom has set itself the goal of providing all employees who have access to customer data as part of their job with thorough instruction on compliance within their work. In addition, it raises awareness among its employees through data protection training and equips them to implement the requirements of data protection rigorously.

The persons responsible for security within the company have also completed a comprehensive project with the aim of improving data protection. They reviewed all access rights to critical customer data, reissued these rights and set up a system to identify whether attempts to access critical customer data are legitimate. Swisscom will in future continue to do everything in its power to protect its customers’ data by means of optimisations in technology, organisation, processes and employee training. Swisscom is aware of its responsibility for data protection. In bringing in new technologies and in meeting new needs, Swisscom will continue to exercise the required sensitivity and assume its social responsibility as a companion in the networked world.